When you use Garuda Ambo, you trust us with your personal data. We’re committed to keeping that trust.
That starts with helping you understand our privacy practices.
This notice describes the personal data we collect, how it’s used and shared, and your choices
regarding this data. We recommend that you read this along with our privacy overview, which
highlights key points about our privacy practices.
Last modified: 16th September, 2025
Effective date: 16th October, 2025
This notice applies to users of Garuda Ambo’s services anywhere in the world, including users of
Garuda Ambo’s apps, websites, features, or other services.
This notice describes how Garuda Ambo and its affiliates collect and use personal data. This notice
applies to all users of our apps, websites, features, or other services anywhere in the world,
unless covered by a separate privacy notice, such as the Garuda Ambo Driver Privacy Notice. This notice
specifically applies to:
This notice also governs Garuda Ambo’s other collections of personal data in connection with Garuda Ambo’s
services. For example, we may collect the contact information of individuals who use accounts owned
by Garuda Ambo for Business customers or of owners, or we may collect other personal data in connection
with our mapping technology and features.
All those subject to this notice are referred to as “users” in this notice.
In addition, please note the following:
Our data practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us through the addresses below with any questions regarding our practices in a particular country or region.
Garuda Ambo Health Private Limited is the data controller for the personal data collected in connection with use of Garuda Ambo’s services anywhere.
Garuda Ambo collects:
The following data is collected by or on behalf of Garuda Ambo:
1. Data provided by users. This includes:
2. Data created during use of our services. This includes:
3. Data from other sources. This includes:
Garuda Ambo may combine the data collected from these sources with other data in its possession.
Garuda Ambo collects and uses data to enable reliable and convenient transportation.. We also use the
data we collect:
Garuda Ambo does not sell or share user personal data with third parties for their direct marketing,
except with users’ consent.
Garuda Ambo uses the data it collects for purposes including:
1. Providing services and features. Garuda Ambo uses the data we collect to provide, personalize,
maintain, and improve our products and services.
This includes using the data to:
2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
3. Customer support. Garuda Ambo uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:
4. Research and development. We may use the data we collect for testing, research, analysis, product
development, and machine learning to improve the user experience. This helps us to improve and
enhance the safety and security of our services, improve our ability to prevent the use of our
services for illegal or improper purposes, develop new features and products, and facilitate
insurance and finance solutions in connection with our services.
5. Enabling communications between users. For example, a driver may message or call a rider to
confirm a pickup location, a rider may contact a driver to retrieve a lost item.
6. Marketing. Garuda Ambo may use the data we collect to market our services to our users. This
includes sending users communications about Garuda Ambo services, features, promotions, sweepstakes,
studies, surveys, news, updates, and events.
We may also send communications to our users about products and services offered by Garuda Ambo
partners. Although we may send users communications about Garuda Ambo partners’ products and services,
we do not sell users’ personal data to, or share it with, such partners or others for purposes of
their own direct marketing or advertising, except with users’ consent.
We may use the data we collect to personalize the marketing communications (including
advertisements) that we send, including based on user location, past use of Garuda Ambo’s services, and
user preferences and settings.
We may also send users communications regarding elections, ballots, referenda, and other political
and notice processes that relate to our services. For example, Garuda Ambo has notified some users by
email of ballot measures or pending legislation relating to the availability of Garuda Ambo’s services
in those users’ areas.
7. Non-marketing communications. Garuda Ambo may use the data we collect to generate and provide users
with receipts; inform them of changes to our terms, services, or policies; or send other
communications that aren’t for the purpose of marketing the services or products of Garuda Ambo or its
partners.
8. Legal proceedings and requirements. We may use the personal data we collect to investigate or
address claims or disputes relating to use of Garuda Ambo’s services, or as otherwise allowed by
applicable law, or as requested by regulators, government entities, and official inquiries.
9. Automated decision-making
We use personal data to make automated decisions relating to use of our services. This includes:
Garuda Ambo and its partners use cookies and other identification technologies on our apps, websites,
emails, and online ads for purposes described in this notice.
Cookies are small text files that are stored on browsers or devices by websites, apps, online media,
and advertisements. Garuda Ambo uses cookies and similar technologies for purposes such as:
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.
Some of Garuda Ambo’s products, services, and features require that we share data with other users or
at a user’s request. We may also share data with our affiliates, subsidiaries, and partners, for
legal reasons or in connection with claims or disputes.
Garuda Ambo may share the data we collect:
1. With other users
This includes sharing:
2. At the user’s request
This includes sharing data with:
3. With the general public
Questions or comments from users submitted through public forums such as Garuda Ambo blogs and Garuda Ambo
social media pages may be viewable by the public, including any personal data included in the
questions or comments submitted by a user.
4. With the Garuda Ambo account owner
If a user requests transportation using an account owned by another party, we may share their trip
information, including real-time location data, with the owner of that account. This occurs, for
example, when:
5. With Garuda Ambo subsidiaries and affiliates
We share data with our subsidiaries and affiliates to help us provide our services or conduct data
processing on our behalf.
6. With Garuda Ambo service providers and business partners
Garuda Ambo provides data to vendors, consultants, marketing partners, research firms, and other
service providers or business partners. These include:
7. For legal reasons or in the event of a dispute
Garuda Ambo may share users’ personal data if we believe it’s required by applicable law, regulation,
operating license or agreement, legal process or governmental request, or where the disclosure is
otherwise appropriate due to safety or similar concerns. This includes sharing personal data with
law enforcement officials, public health officials, other government authorities, airports (if
required by the airport authorities as a condition of operating on airport property), or other third
parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect
Garuda Ambo’s rights or property or the rights, safety, or property of others; or in the event of a
claim or dispute relating to the use of our services. If you use another person’s credit card, we
may be required by law to share your personal data, including trip or order information, with the
owner of that credit card.
This also includes sharing personal data with others in connection with, or during negotiations of,
any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all
or a portion of our business by or into another company.
8. With consent
Garuda Ambo may share a user’s personal data other than as described in this notice if we notify the
user and they consent to the sharing.
Garuda Ambo retains user profile, transaction, and other personal data for as long as a user maintains
their Garuda Ambo account.
Garuda Ambo may retain certain user data after receiving an account deletion request if necessary, such
as to comply with legal requirements.
Garuda Ambo retains user profile, transaction, and other information for as long as a user maintains
their Garuda Ambo account. For drivers, Garuda Ambo also retains vehicle and background check information
(to the extent permitted by law) for as long as they maintain their Garuda Ambo account.
Riders may request deletion of their account at any time in the Garuda Ambo app, or through
Garuda Ambo’s Help Center. Following such requests, Garuda Ambo deletes the data that it is not required
to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. For
example, Garuda Ambo retains location, device, and usage data for these purposes for a minimum of 7
years; while it retains such data, it may also use it for purposes of safety, security, fraud
prevention and detection, and research and development. In certain circumstances, Garuda Ambo may be
unable to delete a user’s account, such as if there’s an outstanding credit on the account or an
unresolved claim or dispute. Upon resolution of the issue preventing deletion, Garuda Ambo will delete
the account as described above.
Garuda Ambo may also retain certain information if necessary for purposes of safety, security, and
fraud prevention. For example, if Garuda Ambo deactivates a user’s account because of unsafe behaviour
or security incidents, Garuda Ambo may retain certain information about that account to prevent that
user from opening a new Garuda Ambo account in the future.
We only collect and use personal data where we have lawful grounds to do so. These include
processing user personal data to provide requested services and features, for purposes of Garuda Ambo’s
legitimate interests or those of other parties, to fulfil our legal obligations, or based on
consent.
We collect and use personal data only where we have one or more lawful grounds for doing so. Such
grounds may vary depending on where our users are located, but generally include processing personal
data:
a. To provide requested services and features
In order to provide our services, we must collect and use certain personal data. This includes:
b. For purposes of the legitimate interests of Garuda Ambo or other parties
This includes using personal data to maintain and enhance our users’ safety and security. For
example, we use personal data to prevent use of our services by users who have engaged in
inappropriate or dangerous behaviour, such as by retaining data of banned users to prevent their use
of Garuda Ambo’s apps. We also use usage data to prevent matching of riders and drivers for whom there
is higher risk of conflict (for instance, because they have been the subject of prior complaints
from other users).
This also includes purposes such as combating fraud; improving our services, direct marketing,
research, and development; and enforcing Garuda Ambo’s Terms of Service.
In addition, it includes using personal data to the extent necessary for the interests of other
people or the general public, such as in connection with legal or insurance claims, and to protect
the rights and safety of others.
c. To fulfil Garuda Ambo’s legal obligations
For example, Garuda Ambo is subject to laws and regulations in many cities that require it to collect
and retain data about our users’ trips, and to provide copies of such data to the government or
other authorities. We collect and use personal data to comply with such laws.
Garuda Ambo may also share data with law enforcement regarding criminal acts or threats to public
safety, or requests by third parties pursuant to legal processes.
d. With consent
Garuda Ambo may collect and use personal data based on the user’s consent. For example, we may collect
personal data through voluntary surveys. Responses to such surveys are collected on the basis of
consent and will be deleted once no longer necessary for the purposes collected.
A user who has provided consent to a collection or use of their personal data can revoke it at any
time. However, the user will not be able to use any service or feature that requires collection or
use of that personal data.
Garuda Ambo enables users to access and control the data that Garuda Ambo collects, including through:
Garuda Ambo also enables users to request access to or copies of their data, changes or updates to
their accounts, deletion of their accounts, or that Garuda Ambo restrict its processing of user
personal data.
A. Privacy settings
Settings menus in the Garuda Ambo app for riders give them the ability to set or update their
location-sharing preferences and their preferences for receiving mobile notifications from Garuda Ambo.
Information about these settings, how to set or change these settings, and the effect of turning off
these settings is described below.
Garuda Ambo uses riders’ device location services to make it easier to get a ride whenever they need
one. Location data helps improve our services, including pickups, navigation, and customer
support.
Riders may enable or disallow Garuda Ambo to collect location data from their mobile devices through
the Settings > Privacy menus in the Garuda Ambo app.
Riders can enable or disallow such collections through the settings on their mobile device.
Riders who have enabled Garuda Ambo to collect location data from their mobile device may also enable
Garuda Ambo to share their location with their driver from the time the ride is requested to the start
of the trip. This can help improve pickups for both drivers and riders, particularly in crowded
areas.
Riders may enable or disable this feature through the Settings > Privacy menus in the Garuda Ambo
app.
Riders who have enabled Garuda Ambo to collect location data from their mobile device may also enable
the Emergency Data Sharing feature that shares data with emergency police, and fire. Such data
includes approximate location at the time the emergency call was placed; the car’s make, model,
color, and license plate information; the rider’s name and phone number; pickup and drop-off
locations; and the driver’s name.
Riders may enable or disable this feature through the Settings > Privacy menus.
Garuda Ambo provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the Garuda Ambo app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menus in the Garuda Ambo app.
Users may enable Garuda Ambo to send push notifications about discounts and news from Garuda Ambo. Push
notifications may be enabled or disabled through the Settings > Privacy menus in the Garuda Ambo
app.
B. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that
apps cannot access without the device owner’s permission, and these platforms have different methods
for how that permission can be obtained. iOS devices notify users the first time the Garuda Ambo app
requests permission to access certain types of data and gives users the option to grant or refuse
permission. Android devices notify users of the permissions that the Garuda Ambo app seeks before their
first use of the app, and use of the app constitutes a grant of such permission.
C. Ratings look-up
After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average
of those ratings is associated with a user’s account and is displayed to other users for whom they
provide or receive services. For example, rider ratings are available to drivers from whom they
request transportation, and driver ratings are available to their riders.
This 2-way system holds everyone accountable for their behaviour. Accountability helps create a
respectful, safe environment for drivers and riders. Riders can see their average rating in the main
menu of the Garuda Ambo app. Drivers can see their average rating after tapping their profile photo in
the Garuda Ambo Driver app.
D. Marketing opt-outs
Users may opt out of receiving promotional emails from Garuda Ambo.Users may also opt out of receiving
emails and other messages from Garuda Ambo by following the unsubscribe instructions in those messages.
We may still send users who have opted out non-promotional communications, such as receipts for
rides or information about their account.
E. User data requests
Garuda Ambo provides users with a variety of ways to learn about, control, and submit questions and
comments about Garuda Ambo’s handling of their data. To make a request.
In addition, depending on their location, users may have the right to file a complaint relating to
Garuda Ambo’s handling of their personal data with the data protection authority in their country.
We may occasionally update this notice. Use of our services after an update constitutes consent to
the updated notice to the extent permitted by law.
We may occasionally update this notice. If we make significant changes, we will notify users in
advance of the changes through the Garuda Ambo apps or through other means, such as email. We encourage
users to periodically review this notice for the latest information on our privacy practices. After
such notice, use of our services by users in countries outside the European Union will be understood
as consent to the updates to the extent permitted by law.